Privacy notice

The BAOBABSOUL Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information

A. IN THIS PRIVACY POLICY:

A.1 References to we, us or our means BAOBABSOUL, a Partnership Company holding GST registration number 33AAYFB9397H1ZM, located at Kottivakkam, Chennai, Tamil Nadu 600041, India.

A.2 References to you or your means the person accessing and using the Website (as defined below)

A.3 References to the Website means the website found at www.baobabsoul.com; and

A.4 Personal information is information that is about you and that which identifies you.

B. BAOBABSOUL IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT

B.1 We are the controller for the purpose of data protection law with respect to your personal information collected via the website.

B.2 If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact us using the contact information given in our website. (info@baobabsoul.com.) Our relevant officer will then get in touch with you within three working days and will make every effort to resolve your concerns.

3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?

3.1 The personal information we collect includes:

3.1.1 Material that you provide to us regarding:

Contact information

Name, address, email and telephone number.

 Some General information

Gender, date of birth, marital status.

Marketing preferences and website activities

To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.

This information may be provided:

(a) In the course of any kind of communications between you and us (including by phone, email, and website site tracking).

(b) via our social media pages, other social media content, tools and applications.

We collect your personal information that you freely provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us. We also receive personal data from third parties or other sources.

We use third parties to expand our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.

4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?

4.1 Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:

4.2 We may work with companies that manage marketing databases on behalf of retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories etc.

Along with other participating retailers, we share information on what our customers buy with these third parties. These companies then analyze this pooled information to help us to understand consumers’ wider buying patterns. Using this information, we can modify communications to send people suitable offers that should be of interest to them, based on what they like to buy.

4.3 We work with these third party marketing partners for only commercial purposes to extend our business into a specific region.

If you do not wish to share this information please call us at+91 73052 89583, or email us at info@baobabsoul.com. You can also contact us at any time to be unsubscribed from any marketing activity.

4.4 We may also disclose your personal information to other third parties in the following situations, for example:

4.4.1 If a situation arises that we have to sell or buy any business or assets, we will disclose your personal information to the prospective seller or buyer of such business or assets;

4.4.2 If we or substantially all of our assets are acquired by a third party (or are subject to a reorganization within our corporate group), personal information held by us will be one of the transferred assets; and

4.4.3 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).

TYPE OF THIRD PARTY

Our service providers

Our business associates, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc.)

Our professional advisers

Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.

Government authorities and third parties involved in court action

External agencies and organizations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory responsibilities.

5. WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?

5.1 For customers living within India, your personal information will only be processed in India.

5.2 If we transfer personal information outside of India, we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.

6. FOR HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION

6.1 We will keep it until you inform us not to.

6.2 Please keep in mind that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.

7. YOUR RIGHTS

7.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

8. UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS’ DETAILS FOR DIRECT MARKETING, YOU CAN UNSUBSCRIBE AT ANYTIME BY EMAILING US AT info@baobabsoul.com, OR REACH US AT +91 73052 89583.

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to deletion of your personal information

You have the right to ask that your personal information be deleted in special circumstances. For example (i) where your personal information is no longer essential in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information illegally; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to limit the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you request that it is suspended ; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data transferability

You have the right to acquire your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically possible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information

You have the right to disagree to the use of your personal information in certain circumstances. For example (i) where you have a base relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

9. THIRD PARTY LINKS

9.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those links may allow third parties to gather or share data about you. We do not control these third-party websites and are not accountable for how they handle your personal information. When you leave our Website, we advise you to read the privacy notice of every website you visit.

10. CHANGES TO OUR PRIVACY POLICY

Any amendments we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated.

COOKIES POLICY

INTRODUCTION

1.1 Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognize your device and remember if you’ve been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies e.g. tags, pixels, and website analytics tracking. Cookies can be read by the originating website on each subsequent visit and by any other website that recognizes the cookie.

1.2 In this cookies policy references to:

1.2.1 references to’ we’, ‘us’ or ‘our’ means Baobabsoul, a company registered in Chennai, India,

1.2.2’ you’ means the person accessing and using the Website; and

1.2.3 Website means www.baobabsoul.com

1.3 The Website uses cookies so as to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used. We also use cookies to ensure that our online adverts reflect the interests of web users.

INFORMATION ON THE COOKIES THAT WE USE

We do not track analytical/performance cookies or functionality cookies without customer consent. Customers must accept the tracking of these cookies by opting in via the cookie banner on the website.

Cookie Type    Description      Use on our Website

Strictly necessary cookies      

These cookies are required for the operation of the Website.

If you happen to block these cookies we cannot guarantee access to the services provided through the Website or ascertain how the Website will perform during your visit.

We use these cookies to:

· Recall/remember your preference as to whether you wish to allow us to store cookies on your device.

· Remember selections or information you have entered when you navigate to different pages during your visit, including any products added to your shopping basket.

· Remember your preferred geographical region for the Website.

Analytical / performance cookies      

These cookies help us to recognize and count the number of people and to see how visitors move around the Website when they are using it. This assists us in refining the way the Website works, for example, by ensuring that users are getting what they are looking for easily.

This include but not limited to Google Analytics, Google tag manager, Facebook tracking pixel.

We use these cookies to:

·       Observe and make available statistics on how the Website is used.

·      Assist us improve the Website by measuring any errors that occur.

Functionality cookies 

Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customizations you make to pages on the Website during your visit.

If you choose to block these cookies certain features and services may be affected and we cannot ascertain how the Website will perform during your visit.

We use these cookies to:

·       Store your preferences, for example whether you wish to view products in a list or a grid.

·       Remembers your liking as to whether you wish to allow us to store cookies on your device.

 2.1        Please take note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

OTHER TECHNOLOGIES

 Pixel Tracking

3.1          Certain pages on the Website and our e-mails contain pixel tags (also referred to as web beacons, web bugs, tracking pixels, java tags and clear gifs) that allow us and our advertisers or service providers to:

3.1.1           customize communications that we send to you and content provided to you on our Website;

3.1.2           collect usage data on the use of the Website and our e-mails; and

3.1.3           collect data regarding the way you use our website and interact with e-mails that we sent to you.

HOW TO MANAGE YOUR CONSENT PREFERENCES

4.1 You can configure the categories of optional cookies by clicking on the cookie settings button below:

Cookie Preferences

4.2 You can decide to restrict or block cookies through your browser settings at any time. Please note that certain cookies may be set as soon as you visit the Website, but you can eliminate them using your browser settings.

4.3 However, please be advised that restricting or blocking cookies set on the Website may impact the functionality or performance of the Website, or stop you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improved performance.